A pre-order is a listing for an item that is currently not in stock and will be made to order. The items will be shipped once completed. This helps us avoid overproducing and waste. View our Pre-order policy.

Customers who purchase multiple items will have to wait until all items ordered are ready for shipment before their pieces are sent out.

Pre-orders have an estimate 3+ month processing time.

Usually our jewelry is crafted in sterling silver.925 and plated in yellow, white (rhodium), rose, or black gold. Other pieces will specify stainless steel or solid 14KT/18KT.  Unless specified they are adorned with cubic zirconia.

Please note that with proper care, plated jewelry may need to be replated every 1-2 years.

Shipping & returns

Ships in 1-10 business days when ready.

Items designated as 'pre-order' or made-to-order will be subject to a 6+ month processing time unless specified in the item description. View our full shipping policy here.

If you are not satisfied with your purchase, you may return it for a refund or exchange within 14 days of delivery. View our full refund policy here.

Check out our care guide back on Bisoulovely.