Pre-order Policy

What is a pre-order?

A pre-order is an order placed for an item that hasn’t been released or is not currently in stock. They’re shipped to the customer once available. Pre-orders allow customers to order products before they are available. 
Items designated as 'pre-order' or 'made-to-order' will be subject to a 6+ month processing time unless otherwise specified. Orders placed with regular in-stock item(s) mixed with pre-order item(s) will all ship together once the pre-order item(s) is ready for shipment. The nature of pre-orders are made-to-order items, therefore, for any cancellations or changes please contact us within 3 weeks of placing your order.
For shipping information regarding your pre-order, please see our shipping policy.
If you are unsatisfied for any reason with your preorder, please see our return policy.
For any additional information please feel free to contact us at

Why is Bisoulovely doing Pre-orders on a separate site?

At Bisoulovely, we've done a number of pre-orders in the past. These pre-orders were done with the intention of bringing our lovely designs to all of you while maintaining balance with our inventory. We know a lot of you will grab your favourite designs the first minute of launch ♥ But that leave many late comers without a chance to experience our new pieces. By introducing pre-orders we help avoid the hustle and stress some of you may feel when a launch is coming and we're able to properly fund the right amount of pieces we need to make.

But why the new site? With the growing love for Bisou pieces we've noticed issues with organizing all the orders and inventory in conjunction with our regular in-stock pieces. We've tested different methods such as the secret shop and different approaches on the back-end of things. By separating pre-orders on to another site we hope to isolate them and handle things better. Looking to the future our goal by doing this is to reduce pre-order processing time, reduce errors, provide more variety, and lots more lovely projects ♥